Raise Labs GmbH offers online services under the name OTERA X.

Below you will find the Terms of Service (TOS) for these services.

The following TOS apply to the use of our services and to registration as a user on the online portals provided by OTERA X.

These terms govern the contractual relationship between you as a user and OTERA X, and define the conditions for the use of the online services.

A contract for the use of OTERA X services is concluded with Raise Labs GmbH, Kolonnenstraße 8, 10827 Berlin, Germany.

Mandatory publication details (commercial register, contact information, responsible persons) can be found in the legal notice.

You can access, print, or save these TOS at any time, even before concluding a contract, via the link available on the OTERA X websites.

Before using OTERA X’s online services, you must register once with your name, gender, field of expertise, country, and email address.

You confirm that the information you provide is correct.

In particular, the use of fictitious names or pseudonyms is not permitted.

Changes to the required registration data must be updated promptly online with OTERA X.

You set a password of your choice and are responsible for keeping it confidential.

OTERA X will never ask you for your password outside of the login process or share it with third parties.

By completing the registration process, you submit an offer to conclude an online service contract for the use of OTERA X website services, which OTERA X accepts by activating the requested online services for you.

Multiple registrations or the creation of multiple user profiles are prohibited and may result in the suspension of all profiles you have created.

OTERA X offers its online services in four subscription plans: Free, Basic, Premium, and Enterprise.

FREE PLAN

The Free Plan allows users to explore the platform and its core functionality.

Users are granted access to a limited portion of the EU AI Act training (e.g., selected chapters) and may register a limited number of users.

This plan is provided free of charge and does not include certificates, audit features, or full course access.

BASIC and PREMIUM

Plans Basic and Premium are paid subscription plans.

To subscribe, users must provide their billing details, including billing address and payment information.

Depending on the selected plan, users receive access to the full EU AI Act training, audit-related features (such as certificates and documentation), and a defined number of user seats for the duration of the subscription.

The Basic Plan is designed to enable audit-ready compliance through standardized training and does not include the creation of custom training content.

The Premium Plan includes all features of the Basic Plan and additionally enables the creation of custom training content using AI-powered tools (including the Magic Function), as well as optional platform customization features such as white labeling.

Subscription Term and Termination

Subscriptions are provided on a recurring basis (e.g., yearly) and continue until terminated by the user.

Upon termination, access to paid features remains available until the end of the current billing period.

Access to created or generated content may be subject to the conditions defined in the respective subscription plan.

Pricing and Changes

The applicable prices are those stated on the OTERA X website at the time of contract conclusion.

Raise Labs reserves the right to adjust pricing for its services at any time, subject to applicable legal requirements.

Any price changes will apply to future subscription periods and to new customers after the effective date of such changes.

Enterprise Plan

The Enterprise Plan is intended for larger organizations or customers with specific requirements.

Services, pricing, and contractual terms are defined individually between the customer and Raise Labs.

-

Fair Usage Policy

The use of AI-powered features is subject to fair and responsible usage.

Raise Labs reserves the right to monitor usage patterns and to take appropriate measures in cases of excessive or abusive use in order to ensure the stability, performance, and economic sustainability of the platform.

Such measures may include temporary limitations, adjustments, or requiring an upgrade to a higher-tier plan.

For BASIC and PREMIUM plans, usage fees are due every year in advance from the start of the contract until the subscription is canceled.

A separate invoice from OTERA X is not required.

Payments can be made by credit card, PayPal, or ApplePay.

Your card, account, or wallet will be charged immediately after your authorization.

If payment fails for reasons attributable to you (e.g. insufficient funds, unauthorized chargeback, incorrect account information), the resulting costs will be charged to you.

If you fail to meet your payment obligations, OTERA X reserves the right to temporarily or permanently suspend your user access until full payment has been received.

If you are in default of payment, OTERA X also reserves the right to initiate a collection procedure, the costs of which will be borne by you.

For the ENTERPRISE plan, the individually agreed payment terms between OTERA X and business clients apply.

OTERA X strives to provide its services without interruption.

However, even with the utmost care, uninterrupted availability of the OTERA X websites cannot be guaranteed, as this is technically impossible.

Despite best efforts, downtime may occur due to maintenance work, software updates, power outages, or communication network disruptions, which may lead to short-term interruptions or temporary suspensions of online services on the OTERA X websites.

Therefore, the availability commitment is limited to the usability of all online services offered by OTERA X, taking into account the above limitations.

You may terminate your contract at any time without providing reasons.

Credits for the current usage period remain una6ected.

The termination notice can be submitted through the functions available on the OTERA X websites.

The right to terminate the contract for good cause remains unaffected.

A good cause for OTERA X exists in particular if, considering the circumstances of the individual case and the mutual interests of both parties, continuation of the contractual relationship is no longer reasonable.

A good cause may exist especially in the following cases:

1. Failure to comply with or violation of contractual obligations by you.

2. Violations of legal provisions by you (e.g. copyright or competition law infringements, non-compliance with youth and child protection laws).

3. Dissemination of unconstitutional content or promotion of such content.

For the ENTERPRISE plan, the individually agreed termination conditions apply.

When using OTERA X’s paid online services, you are obligated to ensure sufficient funds on the credit card, account, or wallet charged with the fees.

You are obliged to comply with all legal requirements and respect third-party rights when using OTERA X’s online services.

In particular, you are prohibited from using protected content without authorization, engaging in unfair competition, carrying out actions that impair the functionality of the OTERA X websites, harassing other users, offering, distributing, or using pornographic or youth-protection-violating content, or using or distributing offensive and/or defamatory content.

Furthermore, you may not use devices, products, or other means designed to circumvent or overcome OTERA X’s technical measures.

You may not use web crawlers or spider programs that automatically retrieve content from the database.

OTERA X’s technical measures are designed to prevent usage beyond the contractually permitted scope, especially access restrictions.

When transferring and storing content on OTERA X’s web servers, you must create an additional backup copy on your own storage devices.

You bear the risk of loss after downloading digital content, including losses due to computer or hard drive failure on your side.

Ownership of the materials you upload and edit remains with you.

You agree that OTERA X may make these materials available to other OTERA X users.

You also consent to OTERA X storing these contents in its databases and, if necessary, updating, supplementing, or deleting them.

OTERA X reserves the right to modify the online services offered on the OTERA X websites and/or to provide or offer other online services, provided that this does not constitute an unreasonable change for users.

OTERA X provides online services and does not guarantee any particular success, especially not economic success.

OTERA X makes no warranties for the accuracy, timeliness, or completeness of the content provided on the OTERA X websites.

OTERA X assumes no responsibility for content provided, made available, or distributed by users of its websites, nor for content on linked external websites.

You may report unlawful or contract-breaching use of online services on the OTERA X websites via the contact options provided there.

OTERA X is not liable for the uninterrupted availability of online services, in particular for access disruptions due to force majeure or events beyond OTERA X’s control.

Liability for damages caused by slight negligence exists only in the event of a breach of essential contractual obligations, limited to the typically foreseeable damage.

For damages beyond this, OTERA X is liable only in cases of intent or gross negligence, including that of its agents.

The above exclusions of liability do not apply to damages under the Product Liability Act or to injuries to life, body, or health caused intentionally or by gross negligence by OTERA X or its agents.

You shall indemnify OTERA X in accordance with statutory provisions from all claims, including resulting claims for damages, made by other users or third parties against OTERA X due to content posted by you on the OTERA X websites that violates their rights.

Furthermore, you shall indemnify OTERA X from all claims made by other users or third parties against OTERA X arising from your use of the online services on the OTERA X websites in violation of their rights.

This indemnification includes all damages resulting from infringement of third-party rights, including costs incurred for the related legal defense.

Further claims for damages remain unaffected.

OTERA X reserves the right to modify these TOS at any time, provided that essential provisions of the contractual relationship are not affected and the adjustment is necessary for reasons that were not foreseeable at the time of contract conclusion.

A change to the TOS is deemed not to have occurred if it would be unreasonable for users.

OTERA X will inform you of any change to the TOS in advance and in due time.

You have the right to object to the change within two weeks after receiving the notice.

If no objection is made within this period, the amended TOS are deemed accepted by you.

With each amendment, OTERA X will inform you about your right to object and the significance of the objection period.

OTERA X complies with all statutory data protection requirements.

Personal user data will not be disclosed to or otherwise made accessible to third parties without authorization.

Details on the processing of your user data are regulated in the privacy policy on the OTERA X websites.

a) Right of withdrawal You have the right to withdraw from your contractual relationship with Raise Labs within 14 days without stating reasons.

The withdrawal period begins on the day the contract is concluded.

You may exercise your right of withdrawal by sending the notice through the contact options provided on the OTERA X websites or by mail to Raise Labs GmbH, Kolonnenstraße 8, 10827 Berlin.

Timely dispatch of the withdrawal notice is sufficient to meet the deadline.

Your right to terminate at any time remains unaffected by the right of withdrawal.

b) Consequences of withdrawal In the event of an effective withdrawal, both parties must return the received services and, if applicable, any derived benefits, in accordance with the statutory provisions.

The user contract and any amendments must be made in writing.

There are no collateral agreements; any such agreements must also be made in writing.

If individual provisions of these TOS are or become invalid, this shall not affect the validity of the remaining provisions.

In such a case, the parties agree to replace the invalid provision with a valid one that comes closest to the intended economic purpose of the invalid provision.

The same applies to any contractual gaps.

Place of performance is the registered office of OTERA X.

The place of jurisdiction is the registered office of OTERA X, unless otherwise required by law.

The contractual relationship between the parties is subject to the laws of the Federal Republic of Germany, excluding international private law and the UN Convention on Contracts for the International Sale of Goods.